Help centre
Frequently asked questions
Straight answers about shopping with Ivydale Fashion in South Africa.How long does delivery take?
Orders are usually prepared within 1–2 business days. Standard delivery normally takes 2–5 business days in major centres and a little longer for outlying areas.
Can I return an item?
Yes. Unworn items with original tags may be returned within 14 days of delivery. Final-sale items and opened personal-care goods are excluded.
Read the returns policy →Which payments do you accept?
Visa, Mastercard and American Express card payments are supported at checkout. Available methods may vary while our payment service is being rolled out.
Payment security →How do I track an order?
Sign in and open Orders to see the latest status. A tracking link appears once the courier has collected your parcel.
View orders →Are the products authentic?
We list products supplied through established brand and retail channels. Product pages identify the brand, pricing and product details clearly.
How do I get help?
Send us a message with your order number and the email used at checkout. We aim to respond within one business day.
Contact Ivydale →